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Privacy Policy

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand: 

Nikkah-services.com is an advertising platform providing targeted advertising services for the purpose of matchmaking (“Service”). In order to provide the services, you (User/Member) are required to submit certain personal information which is displayed on the Site on behalf of you to find the perfect life partner. You hereby provide your consent to collect, process, and share your personal information with other users/members in order to provide the service.

Shaadi.com gathers three types of information while you are availing our services:

i. Information you voluntarily submit; and
ii. Information not directly submitted by you
iii. Information we receive from others

  1. Information submitted by you
    In order to avail of the service you provide the following information:-

    • While registering for our service, you share with us your personal data, such as name, gender, date of birth, contact details, educational qualification, employment details, photos, marital status, and interests, and sensitive personal data such as your Identity proofs,

    • When you avail of a paid service, you provide us or our payment service provider with sensitive personal data such as your Bank account, debit or credit card number, or UPI.

    • Testimonials submitted by you including your success story and photos.

    • Information submitted by you voluntarily while participating in surveys contests, promotions, or events.

    • Details were shared with our customer care team. (This information is used to monitor or for training purposes and to ensure a better service).

    • You have the option to send interesting profiles to your contacts via WhatsApp.

    • Your chats and messages with other users as well as the content you publish will be processed as a part of the service.

  2. Information not directly submitted by you

    • User Activity
      We collect information about your activity on our services, such as the date and time you logged in, features you’ve been using, searches, clicks, and pages visited by you, and your interaction with other users including messages exchanged.

    • Device Information
      We collect information from and about the device(s) such as IP address, device ID and type, device specification and app settings, app error reports, browser type and version, operating system, identifiers associated with cookies, or other technologies that may uniquely identify your device or browser;

  3. Information we receive from others
    In addition to the information you provide us directly, we receive information about you from others, such as:

    • Social Media
      You have an option to use your social media login (such as Google SSO/Apple ID) to create and log into your shaadi.com account. This saves you from remembering one more login credentials and allows you to share some information from your social media account with us.

  4. We use the information collected in the following ways:

    • we use the information submitted by you to provide the Service.

    • manage your account

    • provide you with customer support;

    • conduct research and analysis about your use of our services for providing better services using AI and ML.

    • communicate with you by email, or phone about services, promotions, or offers that may be of interest.

    • Recommend relevant matches to you and display your profile to other users.

  5. Except where you are expressly informed on the site or as described in this privacy policy we do not sell, rent, share, trade or give away any of your personal information.

    • With other users

      we publish the information shared by you with other users to provide the services. The information so published are provided by you and be cautious about what you share with other users. You can always control your privacy settings by visiting the “setting/privacy option” page.

    • With our service providers and partners

      We may use third-party service providers to provide website and application development, hosting, maintenance, backup, storage, payment processing, analysis, and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information. All of our service providers and partners agree to strict confidentiality obligations and data protection.

    • With law enforcement agencies

      We will disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights, and other members' interests and protection and/or comply with a judicial proceeding, court order, or legal process served on us.

  6. You have been provided with tools to manage your information. You have the right to access, rectify, and update information that you provided to us and that’s associated with your shaadi.com account directly by logging into your account. In addition to aforesaid privacy control, a member from the EU, the UK, and California have the following rights​

    1. Reviewing your information. Applicable privacy laws may give you the right to review the personal information we keep about you (depending on the jurisdiction, this may be called right of access, right of portability, or variations of those terms). You can request a copy of your personal information by putting in such a request here.

    2. If you believe that the information we hold about you, are no longer entitled to use it and you want to delete or object to its processing, please contact us here. Please note, however, that we may need to retain certain information for record-keeping purposes, to complete transactions, or to comply with our legal obligations and applicable territorial laws.

    3. If you wish to receive information relating to another user, such as a copy of any messages you received from him or her through our service, the other user will have to contact us and provide their written consent before the information is released.

    4. You have the right to withdraw your consent or to opt out from sharing your information with our third-party service providers from processing your information. Please note that withdrawing your consent or opting out means, the deletion of your profile as we won’t be able to provide service to you without the personally identifiable information.

    5. Also, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service if we do not have your date of birth/gender/contact details. For your protection and the protection of all our users, we may ask you to provide proof of identity to accommodate your requests.

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